IntroductionThe website is edited by the limited liability company (LLC) LIB OPTIC which head office is located 142 rue Ordener , 75018 Paris , France .
Registered at the Register of Commerce and Companies under the number RCS PARIS B 752 507 392 , SIRET 75250739200013 , code APE 4778A and VAT number 60752207392 E - Community LIB OPTIC is registered at the National Business Company File Health ( FINESS ) under the number 752 813 600 .
The director of the website lunigal.com is Mr. Igal Brami , it is hosted by Biskot - 37 bis , rue de Ponthieu 75008 Paris - Tel. : +33 (0) 1 44 20 40 40 .
The goal of www.lunigal.com is to sell optical products . This activity is carried out by the Lunigal opticians. You can contact the team of opticians by phone +33 1 42 57 93 53 ( free call from a landline) or e-mail or by appointment in a Lunigal shops .
Article 1 - GeneralThese terms and conditions constitute the terms of purchase of products and services by a user on the site www.lunigal.com ( indicated " Lunigal " hereafter) and obligations of the parties . In this sense, the user has to accept without reservation all the provisions contained in these terms and conditions . These terms and conditions come into force on the date of validation of the order and are concluded for the duration of the provision of goods and services purchased, until the guaranty expires . The user agrees to the order as well as the entirety of the general conditions of sale and without any reserve when they tick the box "I accept the Terms and Conditions of Sale" at the end of the process and this acceptance is not conditioned by a handwritten signature of the customer . Indeed this electronic signature between the parties has the same value as a handwritten signature. The user declares that he recognizes that he has been informed of the possibility to take an appointment with an optician in one of Lunigal shops. Lunigal The Company reserves the right to suspend an order, a client and / or terminate accounts of a user in case of breach of these terms. The Company also reserves the right to refuse an order from a user if there has been a dispute on a previous order or if there is a risk whatsoever.
Lunigal reserves the right to change and update without notice , the general conditions of sale and all items on the site at any time . All possible modifications apply to users when they are online and cannot be applied to earlier transactions . Indeed, the conditions will be those in effect on the date of the order.
Article 2 - Identification of the userTo place an order on the Lunigal site, the user must:
- be at least 18 years old
- be in possession of a prescription less than 3 years old prescribed by an ophthalmologist to order glasses equipped with corrective lenses. The prescription must be sent to Lunigal as soon as possible following the order on the site . It is only upon receipt of the prescription that Lunigal will honor the order and proceed to the installation of glasses ( this condition is valid only in France ) .
- be in possession of a prescription of less than 1 year old prescribed by an ophthalmologist to order contact lenses. ( this condition is valid only in France )
- be a person or a legal entity
- have created their account on the website with a unique username and a clean password . Each order identified as being made with personal data shall be deemed to have been made by the user and requires the payment of this order.
Article 3 - The steps of a commandThe user who wishes to order must follow the following steps:
- Select the products and add them to the basket
- Create a customer account (if they do not already have one ) with a username and password and complete the personal sheet which gives us all the information needed
- Validate the order after reviewing
- Make payment by choosing a payment method
- Confirm the order and payment
The user must be able to use his credit card to pay for his order and cover all costs resulting from the purchase of products on the website www.lunigal.com
Article 4 - Taking measures of the pupillary distance ( if corrective lenses )For the order of corrective lenses to be correct, the user must send Lunigal :
- The correction written on the prescription of the eyeglasses recipient . ( To help you, refer yourself to How to read my prescription)
- The measurements of half -distances or give to the opticians the documents where this information is or to perform this action
- When consulting an ophthalmologist
- On its previous optical invoice (EP for " pupillary " or PD for the English term " Pupillary Distance ")
Article 5 - Rates , Regulation and Safety
5.1 RatesPrices are in euros and all included (€) taxes. Purchases are to be paid in euros. The bank account of the user who makes a purchase will be charged within 48 hours after the date of purchase and it will be effective only after confirmation of validation of payment centers .
Lunigal reserves the right to modify its prices, however the prices listed on the website on the day of purchase will be applicable to the user who made the order.
The prices on the website of online sale and prices in Lunigal store may differ due to management fees.
5.2 SecurityLunigal implemented a verification procedure to prevent fraudulent use of bank details when placing an order on www.lunigal.com and entrusts the security of its transactions by FIANET . As part of this verification , it may be asked the customer to send Lunigal ( by fax, mail, email ) a front and back copy of the national passport or identity card as well as proof of residence identification within 3 months.
The order will be effective and the shipment will be made only after verification of documents submitted . Lunigal refund the order in case of non receipt of documents or upon receipt of non-conforming documents.
Analysis System of Orders ( Fraud Detection ) :
Information related to your order are subject to processing of data by FIA- NET SA. This processing of data is to have a better level of analysis of a transaction and to fight against the credit card fraud.
FIA- NET SA and the dealer from whom you are buying are the recipients of the data related to your order . Non -transmission of data related to your order prevents the execution and analysis of your transaction.
If there is an unpaid invoice due to fraudulent use of a credit card, the coordinates in relation with your order to this payment will be placed in a payment incident file implemented by FIA- NET SA. Any false declarations or anomalies may also be a specific treatment.
According to the Data Protection Act of January 6th of 1978 , at any time , a right of access, rectification and opposition to all of your personal data by writing a letter, with proof of your identity, FIA- NET - Service Informatique et Libertés - Treatments No. 773061 and No. 1080905 to 39 , rue Saint -Lazare , 75009 PARIS . "
The Company will not have access to confidential information relating to the payment . Only the company responsible for the security of its transactions has the confidential information (card number , expiration date ), which are inaccessible by a third party.
Article 6 - Quality and commitment of LunigalAll pairs of eyeglasses and corrective sunglasses ordered on the website lunigal.com are controlled by a qualified optician .
Lunigal opticians check each step to achieve perfection in the Paris laboratory. We also ensure that our glasses and our sunglasses meet CE standards .
Article 7 - Conformity of products and services, unavailabilityThe page of items sold on the site lunigal.com come from the information provided by the manufacturers of the products. Lunigal tries to ensure that all product images are the most representative of reality. However, these photos are not contractual .
If the client considers the product non conform, or finds a problem due to transportion, he may send back the order to Lunigal . Different reasons can be:
- The package is damaged : the buyer should not accept delivery and / or request a certificate of damage by the carrier.
- There is a difference between the product received and the one ordered . This difference may relate to the size, color or vision correction .
Pursuant to the provisions of Article L. 121-20-3 of the Consumer Code , in case of non- conformity of products ( see section 7.2 ) or unavailability of the product (see section 7.3 ) , the customer can :
- receive a product of similar quality and price, available in stock through its right of withdrawal for frames equipped with corrective lenses in accordance with Article 9 below . In this case the costs associated with the return will be paid by Lunigal .
- be reimbursed the amount of the purchased product within 30 days of the request .
Lunigal OpticiansThe customer will , at the same time , return the goods with the order number to the following address:
Customer Return Service
142, rue Ordener - 75018 Paris
Lunigal OpticiansAny claim made after this time limit will be rejected and Lunigal will be released from any liability and any obligation to refund or replacement.
Customer Return Service
142, rue Ordener - 75018 Paris
To qualify for refund or exchange , the product must be shipped by fulfilling the following conditions:
- With effective protection ,
- in its original intact packaging ,
- in perfect condition for resale (not damaged or dirty ) with a product or service that has clearly not been used ( beyond a few minutes). Provided that the products do not bear any mark of use beyond the time needed to test it and are in a condition for resale.
- with all its accessories, and documentation
- with the original sales invoice with the order number , name, address and the care sheet but also the original CERFA to allow Lunigal to identify the client and give a credit note / repayment is ( purchase amount refunded , without postage)
If the sending conditions above are not met , Lunigal will be unable to refund the goods concerned .
Article 8 - Shipping
8.1 Shipping InformationLunigal inform the customer by e -mail when sending an order.
In each package you will find :
- two copies of the original invoice
- documents for reimbursement by insurances
- Products ordered
In case of missed delivery at the place indicated by the customer , a notice will be left in the mailbox by the carrier. The package or packages will be made available at the nearest post office to the products distributed by Coliposte within 10 days of the notice . If the order is refused on receipt to the address indicated , the cost of returning the package to the new address will be payed by the purchaser.
Attention: Delivery of eyeglasses requires the prior receipt by any means ( electronic , fax or paper mail ) of a prescription of less than three years old issued by an ophthalmologist for people over 16 years old.
Delivery of products will be suspended for lack of receipt by Lunigal of this prescription. Warning: Lunigal has no selection for children under 16 years old. We recommend you visit your nearest store Lunigal .
8.2 Delivery of eyeglassesUpon receipt of payment and data of the vision correction ( prescription ) and measures ( pupillary half-distances ) to mount glasses , Lunigal will ensure to deliver a pair of glasses with corrective lenses within 15 days for a shipment in France. Lunigal commits that the delivery time is a maximum of 30 working days starting from the complete order of the product.
Upon receipt of all necessary information , Lunigal tell the customer by e- mail or phone an approximate date of receipt.
Warning: If an order does not meet the conventional means of shopping online, it may not be treated by us.
8.3 Delivery of sunglassesSubject to availability, orders placed before 2 p.m. business day , will be possibly shipped the same day . Beyond 14 hours , Lunigal will make every effort to ship orders the next business day .
8.4 Delivery and possible delayThe customer will be notified by e-mail of any delay in the order and the estimated time of delivery. ( Especially when Lunigal is responsible for the delay ) . When the delay is attributable to the carrier , the customer can contact the Lunigal customer service by phone at +33 1 42 57 93 53 ( free call from a landline) or e -mail .
The customer may cancel the order if it has not been delivered within ten business days after the delivery date specified by Lunigal. Within 30 working days of the request for cancellation by the customer , lunigal.com perform with his bank a request for reimbursement of the buyer.
Warning: If this delay is a case of force majeure as defined in the French courts , cancellation will not be accepted .
8.5 Delivery in several partsIf an order comes in several parts , the customer will be notified by e -mail or phone. A second e -mail or phone call will inform the delivery of additional control .
8.6 Delivery performedEach delivery shall be deemed effective upon the availability of the product to the customer by the carrier chosen . This provision will be materialized by the control system used by the carrier. Without prejudice to the time available to the customer under its right of withdrawal set out in Article 9 below , it is up to the customer to check the shipment and make all reserves and complaints which would appear justified , even refuse the package if it is likely to have been opened or if obvious signs of deterioration. Such reserves and claims must be presented to the carrier by registered letter with acknowledgment of receipt within three working days of delivery of the products , with a copy addressed to lunigal.com .
8.7 ShippingDelivery is usually free for any order of an optical or solar frame. Lenses only purchased are subject to shipping costs in any case .
Express delivery mode is subject to a surcharge but can be offered according to the amount of the purchase, same goes for delivery abroad.
In case of return, delivery costs incurred in the purchase by the customer will not be refunded and will be borne by the customer.
Article 9 - Right of withdrawalWith Lunigal.com , return is possible within 30 days. If you want more information , our customer service is available at 0800 001 714 ( free call from a landline) . You can also contact us via the CONTACT section or by writing directly to firstname.lastname@example.org
Despite the fact that the Consumer Code in accordance with Article L.121-20 does not provide for processed goods the right of withdrawal 7 days after receipt of the goods without having to give reasons or pay penalties , Lunigal offers you the opportunity to benefit with a delay of 30 days on frames that have been equipped with different lenses than the original in its entire catalog ( except for customized products by etching decided by the client). Indeed Lunigal takes your glasses back and refund or exchange the price listed without discount. Lenses that changed will not be accepted and will remain the sole responsibility of the customer .
When the withdrawal period expires on a Saturday , Sunday or a holiday or holiday, it is extended until the next business day. If products do not suit you, you can return your item within 30 days in its perfect state return for free at the following address : original Lunigal - Back Internet - 142 rue Ordener 75018 PARIS .
As explained in section 8.7 the delivery costs incurred in the purchase remain if returned to the customer's responsibility and will not be refunded .
To avoid fraud of the complementary health organizations , any customer agrees to return the original documents such as invoices and care sheets CERFA with the return of unwanted sound equipment and says he has not already received a refund for this order. According to article L 114-3 of the Social Security Code, is liable to a fine of 5,000 euros anyone who is guilty of fraud or misrepresentation to obtain or attempt to obtain benefits or allowances of any kind liquidated and paid by welfare agencies , which are not due without prejudice to the penalties resulting from the application of other laws. The authors of fraud may also be subject to the resulting penalties for infringements of Articles 313-1 , 441-1 , 441-6 and 441-7 of the Criminal Code .
Article 10 - GuaranteesAny order placed on Lunigal respects the legal guarantees provided by Articles 1641 and following of the Civil Code and Articles L.211- 4 and following of the Consumer Code . Corrective lenses (eyeglasses ) and non- prescription glasses ( sunglasses) have an additional warranty offered by the " Satisfaction Guaranteed " Company for 10 days from the date of receipt of product. Before any exchange or refund there must be a written request for return. The buyer must contact Lunigal email or by post within 10 days from the date of receipt of product (date of postmark ) . The returned product must be sent by registered mail or parcel tracking and must include a written description of what is desired (exchange or refund) with the complete order reference otherwise there will be a delay in the treatment of the operation. All returned products must be new, unused and in their original case (as well as microfibers and accessories supplied for branded eyewear ) perfectly intact . With a purchase of glasses equipped with corrective lenses , the package must necessarily be accompanied by the original of the care sheet (" Cerfa " sheet ) and invoices. The refund is applicable on the equipment , without the postage. If the customer does not provide a prescription to Lunigal that is less than 3 years old , it can not be reimbursed by Social Security, and the 30 days or get your money back guarantee can not be applied.
For a replacement, the shipping costs of returning goods is the responsibility of the customer (pricing Colissimo metropolitan France ) . For a refund, a request is made to the electronic payment service PAYBOX after a checking by Lunigal back by compliance with the Protocol mentioned . The refund will be effective on your credit card payment bank account within 30 days after the request.
All claims , requests for exchange or refund must be made by post to the following address:
Lunigal Internet Opticians Back 142 rue Ordener 75018 Paris , within thirty days from the date of delivery of the order .
Article 11 - Site rated - Premium SiteYour purchase with Lunigal offers you the opportunity to participate in Operation " site rated- Premium Site" organized by FIA- NET SA
Through two satisfaction questionnaires which purpose is to measure the quality of service that was provided throughout your act of purchase , you can send us your personal experience and share with the online community FIA -NET on the site.
These questionnaires may be sent by FIA- NET or Lunigal via email following your purchase.
The information collected in these two questionnaires are subject to automated processing of data the FIA- NET SA
Partial response or lack of response to one or both questionnaires will have no impact on the progress of your order and its treatment.
FIA- NET SA and Lunigal are the recipients of personal data collected in the questionnaires.
Non-personal data will be used by FIA- NET in accordance with regulations and in particular those relating to the protection of personal data.
According to the Data Protection Act of January 6th 1978 , you have at any time , a right of access, rectification and opposition to all of your personal data by writing a letter, with proof of your identity, to:
FIA- NET Service Informatique et Libertés
Treatment N ° 896150
39, rue Saint- Lazare - 75009 Paris
Lunigal does not sell, rent or lease personal data about its customers . It is confidential and will only be used for the management of the customer's order and to send promotions or other marketing communications .
The user declares to accept that Lunigal keeps the personal data and information on vision correction for 10 years . However, customers may refuse this by sending an email to . In addition, in accordance with the Data Protection Act of January 6th 1978, the customer may exercise his right of access to the file and the right to correct or delete information about them by sending an e -mail to serviceclient @ Lunigal . com ( with his email address , name, mailing address). The subject of the email should be something like: "Changing my client lunigal.com account " or by mail to the following address:
Lunigal Opticians - Termination of Internet account - 142 rue Ordener 75018 Paris
Article 13 - Applicable law - LitigationThese Terms and Conditions are subject to French law. This is for the substantive rules and formal rules. In case of dispute , the French courts will have jurisdiction .
In case of dispute , the customer first contact Lunigal / LIB OPTIC for an amicable solution.
Version of the General Conditions of Sale dated 13/12/2012 .