45 day free returns

At Lunigal we consider that you have the right to make a mistake because what is more difficult than choosing glasses without trying them on!

Your glasses may be returned if we receive your parcel within 45 days from the delivery date.
For this reason when you order we will deliver your glasses with a plastic security ring and a label, allowing you to try them on but not to wear them for any length of time.
If by chance the product you received is not suitable, you can send it back to us for an exchange or a refund.

For any exchange or refund
  1. The glasses must not have been worn, except to try them on, and must still have the security ring and the label attached.
  2. The glasses must not have any defects and must be accompanied by their case, all the lenses present in the original package, the box and the original invoice. (A damaged case will be invoiced at 30 Euros)
To enable you to try your pair(s) of glasses, Lunigal offers free returns as recorded delivery parcels.
To obtain the label for the free return you only need to:
  1. request a return via your customer account
  2. contact us at with your order number.
Any shipment (return) to Lunigal Customer Service must be made in a rigid cardboard box to prevent impacts during transport, which may cause damage to the glasses.

In the case of a frame with modified lenses, these lenses cannot be refunded or exchanged. In addition, if you are not certain about your choice of frame, we suggest you order the frame with its original lenses first of all.

In the case of a paid express delivery method, the shipping costs remain the responsibility of the customer and cannot be refunded.

Customs fees cannot be the subject of any refund whatsoever from Lunigal.

If you would like more information our Customer Service is available on +33 1 42 57 93 53 (calls free from a French landline). It is also possible to contact us via the heading Contact us or by writing directly to